Customer Order Follow Up
Using the 2-2-2 method to manage and automate your follow up
We surveyed direct sellers and found out that 97% did not have a follow-up system in place. However, we know that follow up and consistent customer outreach is the most important thing you can do to grow your business. At Maven, we help you organize and automate your follow-up system so you can work your business on the go with confidence.
We provide many different follow-up notifications and automated processes to help you manage your business. When you receive a To Do notification, you’ll send a pre-populated message to your customer that already includes sample verbiage to start. Having the messages saved in Maven really saves you time when following up with your customers. You can personalize the messages you send with Custom Message Templates.
What is the 2-2-2 method?
Many direct sellers are familiar with the 2-2-2 method which encourages you to check in with your customer 2 days, 2 weeks, and 2 months after purchase. Keeping track of orders and remembering to check in on your customers a few months out can be difficult, especially as your business grows. Instead of using paper, sticky notes, or your memory, Maven organizes all of this information for you and provides automatic reminders.
Premium subscribers will receive these follow-up reminders, which are all based on the date on which a customer purchases from you. Orders being entered into Maven trigger the flow of reminders, whether that order is placed manually or appears in the app after a Workstation sync if your company has an official partnership with us.
You can easily modify the timeframes for your To Dos because we understand not all consultants want to be restrained to those timeframes. For this reason, we’ve made it easy to modify the To Do notifications, which you can learn how to do here.
Initial Notification: Thank You
Suggested Timeframe: Next Day after an order
Once an order shows within Maven after manual entry or back office sync, you will receive a notification to follow up with your customer to thank them for their order. You can show your appreciation in this message by offering them an invitation to your VIP group (if you have one) or also sending them some snail mail or a small token gift.
Second Reminder: Check-in
Suggested Timeframe: 14 days after an order
The next notification for follow up is typically a short period of time after the customer would have received their order: typically 2 weeks. You’ll want to make sure everything arrived, that they are happy with their order, and to add value to their purchase by sending care suggestions, application/removal instructions, or tips and tricks on how to use your products.
Third Reminder: Re-engage
Suggested Timeframe: 8 weeks after an order
The final notification in the 2-2-2 follow-up system is typically 2 months after an order was placed. Depending on the relationship you’ve built with your customer, during this interaction you can introduce the idea of hosting and/or joining or suggest an upsell based on their previous purchase. Because you have added value to their purchase in your initial check-ins, you can feel comfortable and confident asking for their further involvement in your business.