Follow Up Overview
Managing and automating your customer outreach and follow-up system
We surveyed direct sellers and found out that 97% did not have a follow-up system in place. However, we know that follow up and consistent customer outreach is the most important thing you can do to grow your business. At Maven, we help you organize and automate your follow-up system so you can work your business on the go with confidence.
We provide many different follow-up notifications and automated processes to help you manage your business. When you receive a To Do notification, you’ll send a pre-populated message to your customer that already includes sample verbiage to start. Having the messages saved in Maven really saves you time when following up with your customers. You can personalize the messages you send with Custom Message Templates.
Many direct sellers are familiar with the 2-2-2 method which encourages you to check in with your customer 2 days, 2 weeks, and 2 months after a purchase. Keeping track of orders and remembering to check in on your customers a few months out can be difficult, especially as your business grows. Instead of using paper, sticky notes, or your memory, Maven organizes all of this information for you and provides automatic reminders. We also provide other unique customer, host, and team outreach reminders, which are all outlined below. Click each section for additional information.
Customer Order Follow Up
Premium subscribers will receive these follow-up reminders are all based on the date on which a customer purchases from you. Orders being entered into Maven trigger the flow of reminders, whether that order is placed manually or appears in the app after workstation sync if your company has an official partnership with us.
- Initial Notification: Thank You
Suggested time frame for reachout: Next day
- Second Reminder: Check-in
Suggested time frame for reachout: After 14 days
- Third Reminder: Re-engage
Suggested time frame for reachout: After 8 weeks
When you hand out a sample, be sure to log the sample in Maven because it will trigger a follow-up reminder to check in with your customer about their experience and hopefully turn it into a sale!
Engaging a Past Customer
Maven will also send you notifications to reach out and reconnect with customers who haven't purchased from you in 4 or more months.
Talking About Your Business
We encourage you to get outside your comfort zone and widen your network by talking about your business to new people on a regular basis.
Catching Up with Prospective Recruits
Maven encourages you to reach out to two prospective team members per day, on a rotating weekly basis so no one falls through the cracks again!
Checking In with Prospective Hosts
Label your customers as potential hosts, and connect with them on a regular basis to share the benefits of hosting and get a date on the calendar!
Wishing Your Customers and Team a Happy Birthday
Maven wants to ensure your customers and team members know you care and remember their birthday.
At Maven, we know that you need unique reminders for your business tasks beyond the standard options. Maybe you give prizes to party guests, send mailings to your loyal customers, or reach out to your team members at regular intervals.