Recording Purchases Manually
Manually record a purchase in Maven when back office syncing is not an option or when a client makes an inventory purchase
Why you may need to manually record a customer's purchase in Maven
- Your company does not have a partnership with Maven, therefore back office syncing is not an option. *Note: For more information about how to help work towards a partnership between your company and Maven, email us at firstname.lastname@example.org.
- Your company does have a partnership with Maven, but you did not choose to #hireami at the end of your 30-day trial.
- Your customer bought something from your personal inventory, so the purchase was not captured in your back office.
- You sell for your own company or your company's catalog is not supported within the app. Personal products and inventory will need to be manually recorded, with or without links.
How to record a purchase in Maven
- Navigate to the Contacts tab.
- Either search or scroll for the given contact who has made a purchase.
- Select the contact by tapping on their name.
- Once the contact is visible, click on the teal circle with the + sign or Actions at the top right hand corner of the screen.
- The resulting screen displays two options: 1) Record Purchase or 2) Record Sample. Tap the Record Purchase button.
- Begin searching for the name of the first product the customer purchased. When the product appears, tap to add it to the order.
- Continue repeating Step 6 until all products purchased have been selected. *Note that if the customer bought more than one of the same item, this can be documented in the next screen.
- Once all products have been added, tap the Complete Record button.
- Review details of the order in the next screen. Today's date appears as the default purchase date, but you can update it if necessary. You can also update the quantity or price of any product. *Note that the default price will be the standard catalog price of each product.
- Once the order has been reviewed, tap the Confirm Order button.
- You will be navigated back to the Contact screen. The new order will appear in the contact's Activity Timeline tab in the appropriate chronological order with the most recent order at the very top.